Do
Executes decisions directly inside your core systems.
Direct integration with core systems
Cozmo integrates directly into the tools your teams already use, running inside them rather than in a separate workspace.
Claims update in Guidewire. Repayment plans post in Temenos. KYC approvals land in your CRM.
Every action writes back to the system of record in real time, so operations, risk and compliance always work from the same data.
Operates directly inside your existing workflows as part of the system itself.
End-to-end outcome tracking
Cozmo doesn't only log activity, it tracks what actually happened from first interaction to final decision.
Every case closes with a clear record of what was done, why it was allowed and what approved it.
A full chain of reasoning is preserved for audits, disputes and management review.
Operations dashboards reflect outcomes, claims settled, payments collected, KYC completed, and not just tickets closed.
Human escalation without context loss
Cozmo escalates only when a human decision is required, like large payouts, fraud reviews or hardship cases, and the agent receives a fully prepared case instead of needing to piece together the conversation.
The human sees the reasoning, evidence and recommended next step immediately.
No retelling, re-triage or time spent reconstructing what already happened.
Handles the preparation, so your team can focus on the decision.
One shared state across every channel
Cozmo keeps one continuous case state across every touchpoint, so work doesn't restart when the channel changes.
A claim can begin on a call, continue over WhatsApp and finish on the web, and the same workflow progresses, without a new conversation.
Agents never ask customers to repeat information and teams never reconcile conflicting records.
Every interaction updates the system of record in real time, so operations, risk and support act on the same truth.
