Real customers, real outcomes

Customer support

A regional digital bank was drowning in support calls after launching new cards, with customers bouncing between IVR menus, email, and chat. They needed instant, human-like support without hiring a new team.

With Cozmo, every inbound call is picked up by a multimodal voice agent that understands speech, reads on-screen customer context from the CRM, and executes actions like password resets, card blocks, and dispute filings. The agent summarizes each conversation directly into the ticket, tagging intent and sentiment, and hands off edge cases to humans with full context.

70%+Of support calls fully automated

45%+Reduction in average handling time

25%+Improvement in CSAT for phone support

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Collections and recoveries

A consumer lender struggled with low right-party contact rates and inconsistent agent quality in early-stage collections. Customers often felt harassed, and promises-to-pay were rarely followed up.

Cozmo’s voice agent now runs outbound reminder campaigns, detects if it is speaking to the right person, and negotiates simple repayment plans within the lender’s policies. It reads customer history from the CRM, adjusts tone based on risk and prior behavior, and generates structured notes and tasks for the collections team.

25%+Right party contact

35%+Promises captured

78%Lower cost per call

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First notice of loss (FNOL)

A motor insurer’s policyholders waited on hold during their most stressful moments, right after an accident. Agents manually captured details, reviewed dashcam photos later, and re-asked the same questions when files moved between teams.

Now, Cozmo’s FNOL agent answers immediately, in any supported language, guiding the driver through what happened while ingesting dashcam video and photos in real time. It detects damage, checks policy coverage, triages severity, and books repair appointments, while writing a complete claim file in the core system.

65%+Faster claim intake

40%+Less manual review effort

90%+Of simple claims pre-triaged at first contact

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Policy renewals and retention

A large-scale insurer brokerage relied on email blasts and manual outbound calls for renewals, leading to churn when customers missed reminders or could not reach an agent in time. Offers were generic and not linked to real risk data.

Cozmo orchestrates renewals across voice, SMS, and email, explaining changes to coverage and price in natural language while reading documents and prior claims. The agent answers questions, updates contact details, and can adjust endorsements within guardrails, pushing changes directly into the policy admin and CRM systems.

10–15%Renewal uplift

30%+Fewer policy lapses

24/7Always-on availability

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Sales calls

A B2B fintech struggled to maintain call quality as its SDR team grew; notes were inconsistent, objections were lost, and follow-ups were delayed. Leadership had little visibility into what top performers were doing differently.

During every inbound or outbound sales call, Cozmo joins as a silent multimodal assistant, transcribing in real time, capturing screen context, and tagging pain points, competitors, and next steps. After the call it generates tailored summaries, follow-up emails, and pipeline updates in the CRM, while coaching reps with talk-time, sentiment, and objection-handling insights.

25%+More qualified opportunities per rep

40%+Less time on post-call admin

15%+Higher win rate on Cozmo-assisted calls

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SME lending

A bank’s SME lending team faced slow turnarounds driven by manual document review and back-and-forth email with founders. Relationship managers spent more time chasing paperwork than advising clients.

Cozmo’s multimodal agent now walks business owners through the application over voice, uploads and reads financial statements, IDs, and collateral documents, and extracts key metrics to feed credit models. It updates the CRM with structured data and flags exceptions for underwriters with visual annotations on the uploaded files.

50%+Faster time from application to decision

60%+Reduction in manual data entry by staff

20%+Increase in conversion to funded loan

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